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The Warsaw Voice » Society » June 25, 2008
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Helpline for Foreign Tourists
June 25, 2008   
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Until Sept. 30, foreign tourists visiting Poland can call 0-800-200-300 or 0-608-59-99-99 in an emergency to obtain help in English, German and Russian. Both lines are open daily from 10 a.m. to 10 p.m.

The summer-season helplines were launched by the Polish Tourist Organization, in association with the national police headquarters and the ministry of sport and tourism to improve the safety of foreign tourists in Poland. Annual research by the Tourism Institute shows that besides the cost of stay, the standard of services and tourist attractions, the level of safety is one of the key factors in choosing a vacation destination.

The seasonal helpline, available for the seventh year, is not supposed to replace the regular emergency numbers for services such as the police, firefighters or the medical emergency service. The English-, German- and Russian-speaking operators will be in contact with the officer on duty at the national police headquarters. In standard cases, they will simply provide the callers with the phone numbers of the appropriate services: the police, paramedics, the fire department, road assistance, or tourist information centers.
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