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The Warsaw Voice » Business » November 12, 2008
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More Service Centers
November 12, 2008 By A.R.    
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Service centers in Poland are expected to provide more than 70,000 jobs by 2010, up from around 45,000 now, says a report by DiS IT market research agency commissioned by the Polish Information and Foreign Investment Agency.

Covering over 300 centers that have international reach, the report shows that Poland has significant potential in the fields of advanced technology, finance, electronics, telecommunications, and consulting. Over 45,000 people work at service centers and the number is rising steadily. More than half these employees work in IT and one-third provide call-center services. Many others work in research and development. The biggest group of service centers among those surveyed are companies from the IT sector (33.9 percent of centers), followed by consulting (24.4 percent) and banking and finance (8.5 percent). These three sectors account for over two-thirds of the surveyed group.

Foreign companies are in the lead in terms of investing in service centers. About 30 percent of such centers were set up with Polish capital. The rest were established by U.S. companies (25 percent) and companies from five European countries (Germany, France, Sweden, Britain and the Netherlands-27.4 percent in all).

In recent years Poland has seen the establishment and development of many new service centers. Of the approximately 300 centers surveyed, more than half were set up after 2001, and two-thirds after 1999. This is a very young sector that is developing rapidly. 2006 was a record year in this respect with 37 new service centers set up.

Managers predicted that in 2007-2010 employment should grow to more than 70,000. The forecasts may be on the high side, but the impact of the global economic crisis is expected to result in slower expansion rather than a reduction in service centers.

The report's authors estimate that the rapid development of new and existing centers will continue for at least another five years. As prices stabilize, new international companies will slowly have less motivation to invest in this sector. Decreasing investment does not necessarily mean an increase of unemployment in the sector, as employees with specialist training will have job opportunities at companies with similar profiles.
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