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The Warsaw Voice » Business » April 8, 2009
Business coping with the crisis
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Benefits of Managed Services
April 8, 2009   
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Swedish telecommunications company Ericsson has for 15 years specialized in managed services, or services based on managing customers' telecommunications networks.

The company's managed service package comprises network design, construction, operation and management as well as ensuring the network's coverage and increasing its capacity on demand. Ericsson also provides services to end users and offers business support systems.

Since 2002, Ericsson has signed more than 100 contracts to provide managed services to operators around the world. Under these contracts, Ericsson has been managing networks used by over 225 million subscribers around the world.

The newly opened Ericsson Global Service Delivery Center (GSDC) in Poland operates in Warsaw and Katowice. The Polish Global Service Delivery Center is one of 23 such facilities around the world. It provides comprehensive network management services for both landline telephone operators and enterprise customers. The center uses Ericsson's Managed Service Delivery Platform (MSDP) that facilitates customer network management.

The Global Service Delivery Center in Poland specializes in managing networks for landline operators, including Netia and other Polish and foreign companies. A staff of 130 young Polish engineers work at the facility. The Swedish employer praises their qualifications, hard work and creativity. Thanks to these features, the engineers took only three months instead of six to complete a job training program in Sweden that was designed to prepare them for work at the Global Service Delivery Center.

Ericsson plans to hire another 50 workers at its Global Service Delivery Center in Poland by the end of this year.


Jari Luukkonen, head of the Ericsson Global Service Delivery Center in Poland:

Managed services is a sector that has potential to grow. Ericsson has been heavily investing in all kinds of managed services that are needed to operate customer networks, thus allowing the operators to focus on their customers. My prediction years ago was that wireline or landline operators like Netia would be the first ones to outsource such services. And we have had Netia and many other customers across the world come every day and ask for information about managed services: How could you do this for me? What kind of capabilities do you have? What kind of references do you have? And so on. That was why our Global Service Delivery Center was established in Poland, because we are ready to meet this demand. In Poland we focus on managed services for wirelines and enterprises. We provide services to customers from different countries, not only from Poland. We also manage Ericsson's own network worldwide.
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