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The Warsaw Voice » Other » June 17, 2009
Sweden in Poland
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Tradition and Trust
June 17, 2009   
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Interview with Bogusław Skuza, Regional Managing Director of Intrum Justitia.

Intrum is a group of companies with the first, parent company founded in Sweden.
What is the impact of its Swedish roots and close relation with the head office in Sweden on the operation of Intrum in Poland?


Intrum has been operating in Sweden for more than 80 years. We have been providing services in Poland for 11 years.

In Scandinavia, Intrum is a public trust and widely respected company.

Intrum Poland is currently changing the existing model of the operation. Formerly the company focused on traditional debt collection, now it is becoming a consulting company offering complex solutions for credit management. Change of philosophy is based on business experiences of all Intrum Justitia offices . Intrum offers consulting for its clients-partners; in cooperation with them it defines at what stage of credit management the outsourcing shall be applied and then, it implements appropriate method which enables efficient action.

Traditions also influence the organizational culture and relations with our Clients as well as their debtors. Philosophy of Intrum group is contained in the slogan "Debtor Marketing" which changed the perception of a debtor in the cycle of debt collection. It makes us realize that a debtor is our Client.

Your company focuses not only on generating profit, but it also creates many interesting internal and external solutions. Where does this business approach coming from?

It is a matter of mature, business perspective on the activity that is carried out, far-reaching vision of business and constant investment in the internal human capital. It is extremely important for us to build a positive Intrum brand which presents reliability and quality of our company to the Clients and the society.

Intrum is a part of the international holding which can offer unique support tools for credit management to the entrepreneurs operating on the Polish market. Application of the tools tested on the other European markets, access to the unique knowledge of the European and global market of debt collection as well as 11 years of presence on the Polish market, gives the opportunity to offer complex solutions for credit management. It constitutes a development potential not common on the Polish market and a competitive advantage over the other market players.

Intrum's offer aims at minimizing the payment risk of the Clients through early prevention of payment problems and selection of potential recipients as well as monitoring of their financial situation. As a result, it creates possibility of financial stability of the entrepreneurs and enables them to focus on their basic activity.

At the same time, we strongly emphasize application of modern, strict business ethics, observation of the legal provisions in force and commonly accepted business practices.
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