We use cookies to make sure our website better meets your expectations.
You can adjust your web browser's settings to stop accepting cookies. For further information, read our cookie policy.
SEARCH
IN Warsaw
Exchange Rates
Warsaw Stock Exchange - Indices
The Warsaw Voice » Business » January 13, 2010
You have to be logged in to use the ReadSpeaker utility and listen to a text. It's free-of-charge. Just log in to the site or register if you are not registered user yet.
BPO Role for Poland
January 13, 2010 By L.¯.    
Article's tools:
Print

Poland is playing an increasingly important role in the global BPO/SSC (business process outsourcing/shared services centers) sector, according to a report by the Outsourcing Institute Foundation, set up by leading Polish providers of outsourcing services in conjunction with the Association of Business Service Leaders in Poland (ABSL).

At the end of 2009, Polish outsourcing firms employed around 45,000-50,000, which means that the value of the market was about $2 billion-one employee generates around $45,000-$50,000 in revenue a year. In several years, Poland could become a leading BPO/SSC services provider in Europe, according to the Outsourcing Institute Foundation. "We expect that up to 70,000 people will be employed in service centers at the end of 2010. As firms' business profile will be evolving towards more advanced services, the Polish economy will receive an injection of an extra $2 billion annually," says Krystian Bestry, managing director at Infosys BPO Poland. Among his company's clients is Rio Tinto, a global giant in the mining sector.

Employment in the Polish BPO/SSC sector is set to grow fast thanks to new projects planned by Western corporations. In the fourth quarter of 2009, such plans were announced by IBM, McKinsey, Hewitt Associates, Capgemini, Shell and Sony Picture Entertainment.

There are around 2.5 million people working in the outsourcing sector worldwide, the majority in Asia.
© The Warsaw Voice 2010-2018
E-mail Marketing Powered by SARE