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The Warsaw Voice » Business » December 1, 2014
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Marriott Warsaw Hotel Turns 25
December 1, 2014   
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The Marriott Warsaw, one of the most famous hotels in Poland, turned 25 in October.

Housed in a 140-meter tower in the heart of Warsaw, the Marriott is a prominent part of the cityscape, and has over the years played a key role in the emergence of tourism and the hotel market in Poland.

Construction of the hotel started in 1977. The 1970s in Poland were a time when people’s living standards had improved, stores were relatively well-stocked and the country had purchased licenses to produce Coca-Cola and the Fiat 126p car. The authorities, of course, took out huge loans to be able to offer citizens such luxuries. A hefty loan was also needed to build the Marriott, which was designed to accommodate foreign passengers flying with Poland’s increasingly popular LOT airlines. The high-rise, with a total floor area of 114,000 square meters, was intended to become a landmark of Warsaw’s downtown area, but construction was put on hold in 1981. It resumed in the late 1980s and eventually the hotel welcomed its first guests in 1989—the watershed year that communism ended in Poland, allowing the country to develop a market economy.

The Marriott has 523 rooms, including 95 suites, three restaurants, two bars, a spa, an elegant shopping center and a parking garage. It is a popular venue for business and social meetings, offering conference rooms with a total area of 2,600 sq m. The Marriott is also the top choice for international politicians and businessmen who visit Warsaw. Robert Grader, the hotel’s general manager, points out that the Warsaw Marriott was the first five-star hotel to open in the Polish capital. “While more such hotels have opened since, we still have a strong position. We have loyal customers and many of them have been coming to us for 25 years,” Grader says.

The type of guests staying at the hotel has been changing over the years. Today, it is increasingly popular among non-business travelers from different corners of the world for whom a night at the Marriott is on their must-do list.

“There are new generations and they have now taken the lead when it comes to international traveling, and it is of key importance to us to focus on that type of customer, to adapt to expectations in terms of product and design, technology and other aspects,” said Grader.

The hotel recently completed the first phase of a general overhaul of its 10 uppermost floors. Phase two begins this December and next year the hotel is planning to remodel its Panorama bar on the 40th floor.

The Marriott has launched two apps: Great Room Activation, designed specifically for conference organizers; and Check-In, which enables guests to check in remotely from any corner of the world. Grader says the Marriott is the first hotel chain in the world to use this technology.

The Marriott Warsaw is part of Marriott International, a global hotel chain based in Bethesda, Maryland in the United States.

The Marriott Warsaw has won a number of awards for service quality, such as Best Hotel Award 2013 in the business, conferences and five-star hotels in Poland categories. The tripadvisor.com website has given the hotel its 2014 Travelers’ Choice award.
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