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The Warsaw Voice » Business » July 6, 2018
Business & Economy
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To Host and Inspire
July 6, 2018   
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Rupert Simoner, CEO of Austrian hotel group Vienna House, which operates a network of hotels in Poland, talks to Witold Żygulski.

What will be the strongest advantages of the Vienna House Mokotow Warsaw hotel compared to rivals in the Polish capital? How are you going to attract potential customers?
Vienna House Mokotow Warsaw is a higher-standard business hotel which joins industrial design with an eco-friendly approach to hospitality and an outstanding culinary offering based on sustainable development ethics. What distinguishes this hotel from others is the combination of a relaxed atmosphere with business professionalism. This atmosphere shows especially in the lobby, which serves as a working space, a place to take a rest and to feast together.

The lobby blends with the bar and the restaurant. The design of the lobby may be freely modified so that guests are surprised each time they come here. Moreover, the Green House restaurant is a peaceful green space amongst the concrete jungle of the district of Mokotow. Here, workers from nearby offices and hotel guests will have an opportunity to take a rest from their daily routine and to talk in peace over lunch or business dinner. We put quality in first place – quality of both the food and the service as well as the offer, thus offering lots of modern technologies and pro-ecological solutions.

Charging electric cars for free - is it not too early to offer such a service, given the fact that there are very few cars of this type in Poland?
The electric car market is indeed still fledgling in Poland. Nevertheless, our mission consists in enchanting and inspiring our guests. I believe that electric vehicles are the future of the automotive industry – according to forecasts, the market share of such cars will increase to 50% by 2030. As Vienna House, we want to be part of this future. I am also aware of the fact that the first thing needed is an expansion of the charging station network. That is why we are consistently adding these charging points to the offering of our hotels. From March this year such stations are available, among others, at Andel’s Cracow, and soon at Easy Katowice, Andel’s Lodz and Amber Baltic Miedzyzdroje.

What other innovative new services are you going to offer your guests at Vienna House hotels in Poland?
We always look at our offering from our guests’ perspective and do our best to adjust this offer to their expectations. A mobile concierge is an example of such an approach. After logging into the hotel Wi-Fi, guests get access to an application which will not only acquaint them with regional attractions but also enable them to check in or check out, order room service with breakfast, book a massage or read recent editions of the international press. A growing number of our hotels offer, for example, check-in using a smartphone or the possibility to rent bikes.

You have been active on the Polish market for some years: what can you tell us about the feedback you receive from clients?
Poland is one of the key markets for us to invest. Apart from opening a new hotel in Warsaw, as we have already discussed, this year we have opened a new restaurant: Mavericks in Cracow, and are renovating all of our buildings in Cracow, Katowice and Miedzyzdroje. Business and conference clients praise this vibrant activity, the flexibility and creative offering of meetings: organising a training course in the lightning talk format or a conference with participants sitting in lawn chairs is no problem for us. What is more, we hear very positive opinions about our gastronomical offer – our breakfasts are among the best and our a la carte range is unique at each of our hotels and references local cuisine.
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